Returns + Exchanges

AE Case Return & Exchange Policy

Our Promise to Our Valued Customers At AE Case, we are committed to being your trusted partner, delivering high-quality products at great value, backed by exceptional service and convenience. If you are not entirely satisfied with your purchase, we are here to assist you with an exchange or return. Should you receive an item that doesn’t meet your expectations, please contact our Customer Service team at admin@aecase.com.

I. Return & Exchange Overview

• Eligibility Period: You may request a return or exchange within 30 days of receiving your product. Unfortunately, if 30 days have passed since your receipt, we cannot offer you a refund or exchange.
• Product Condition: To be eligible for a return or exchange, products must be free from man-made damage and in their original, unused condition, preferably with original packaging.
• Exclusions: Please note that certain items/situations are not eligible for a refund or exchange. These include, but are not limited to:
  
  • Sale or promotional items (see Section VI for more details).
  • Items damaged due to misuse, neglect, or reasons not attributable to a manufacturing defect or an error by AE Case.
  • Requests made after the 30-day eligibility period has expired.

II. How to Request a Return or Exchange

1. Contact Customer Service: Before sending any item back, you must first contact our Customer Service team by emailing admin@aecase.com to initiate your return or exchange request.
2. Provide Necessary Information: In your email, please include:
   
   • Your order number.
   • The name(s) of the item(s) you wish to return or exchange.
   • A clear reason for the return or exchange.
   • For defective or damaged items, please attach clear photographs as supporting evidence. This will help us expedite your request.
3. Obtain Return Address & Follow Instructions: Our Customer Service team will review your request and, if eligible, provide you with a specific return shipping address and any further instructions. Important: Do NOT send items back to the original sender’s address or any address not explicitly provided by our Customer Service team for your specific return. Items sent to an unauthorized address may not be processed.

III. Refund Policy

• Applicability: Refunds are processed for eligible returned items that meet the conditions outlined in this policy.
• Processing:
  
  1. Once your returned item is received and inspected by our team, we will send you an email to notify you that we have received it.
  2. We will also inform you of the approval or rejection of your refund request based on the item’s condition and eligibility.
  3. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card) within 7 business days from the approval date.
• Return Shipping Costs:
  
  • You are responsible for covering the shipping costs for returning your item(s) to us.
  • Original shipping costs paid at the time of purchase are non-refundable.
  • Return shipping costs that you incur are non-refundable. Your refund, if approved, will be for the purchase price of the returned item(s).
  • If AE Case, at its discretion, provides a pre-paid return label for your convenience for an eligible return, the cost of this return shipping may be deducted from your total refund amount.

IV. Exchange Policy

• Applicability: We only replace items if they are received defective or damaged due to a manufacturing fault or an error on our part. Exchanges are typically for the same item.
• Processing:
  
  1. To request an exchange, please contact Customer Service at admin@aecase.com with your order details and clear photographic evidence of the defect or damage.
  2. Our team will assess your request and guide you on the process for returning the faulty item.
  3. Once we receive and inspect the returned item and confirm the issue, we will ship out your replacement item.
• Exchange Timeline: The time it takes for you to receive your exchanged product may vary depending on your location and current shipping times.

V. Important Notes for Returns

• High-Value Items: If you are returning an item valued at over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and are not responsible for items lost or damaged in transit during their return to us.
• Return Address Accuracy: Items must be returned to the specific address provided by our Customer Service team. We are not responsible for, and cannot process refunds or exchanges for, items sent to an incorrect address, including items returned directly to the shipping origin without our prior authorization and specific return instructions.
• No Cash on Delivery (COD): We do not accept returns sent via Cash on Delivery (COD). Such shipments will be refused and returned to the sender.

VI. Sale Items

Only regular-priced items are eligible for a refund as per the conditions in this policy. Unfortunately, items marked as “sale,” “promotional,” “clearance,” or otherwise sold at a discounted price are considered final sale and cannot be refunded. If a sale item is received defective or damaged, an exchange for the same item (if available) may be offered at our discretion; please contact Customer Service.

VII. Late or Missing Refunds

If you haven’t received an approved refund within the expected timeframe:

1. First, please double-check your bank account or the original method of payment used for the purchase.
2. Next, contact your credit card company or payment provider, as it may take some processing time before your refund is officially posted to your account statement.
3. Then, contact your bank if necessary. There is often some internal bank processing time before a refund is reflected in your available balance.
4. If you have completed all of these steps and you still have not received your refund, please contact us at admin@aecase.com for assistance, providing your order number and refund approval details.

VIII. Contact Us

For any further questions about our Return & Exchange Policy, or if you require assistance with a return or exchange, please do not hesitate to contact our Customer Service team via email at admin@aecase.com. We are here to help!